app999 Terms and Conditions

These terms and conditions ("Terms") form a legal agreement between app999 ("Platform", "we", "us") and you ("user", "member"). app999 is a safe and reliable online gaming platform operating in the Bangladesh market.

• These terms are effective according to Bangladesh Standard Time (BST, UTC+6).
• The platform is intended for personal and entertainment use only.
• app999 reserves the right to change these terms at any time.
• Continuing to use the platform after updated terms are published will be considered acceptance of the new terms.
• If any provision of these terms is declared invalid or unenforceable, the remaining provisions will remain fully in effect.

2.1 Age Requirement

You must be at least 21 years of age to register and participate on the app999 platform. Only those aged 21 or above are permitted to use this platform. Registration by any person under this age is strictly prohibited.

2.2 Registration Terms

• Each user may open only one account.
• All information provided at the time of registration must be true, accurate and complete.
• Providing false information may result in account cancellation.
• app999 may request necessary documents for identity verification at any time.
• Failure to complete identity verification may result in account suspension.

2.3 Account Security

It is your responsibility to keep your account login details (username and password) completely confidential. You are personally responsible for all activities carried out through your account.

3.1 Account Suspension

app999 reserves the right to temporarily suspend or permanently close any account in the following circumstances:

• Violation of any provision of these terms.
• Evidence of fraudulent or dishonest activity.
• Failure to cooperate with identity verification.
• Evidence of operating multiple accounts.
• Misuse of the bonus system.

3.2 Account Closure

If you wish to close your account voluntarily, please contact our support team via 24/7 live chat. You will be given the opportunity to withdraw any remaining balance before the account is closed.

4.1 Deposits

The following payment methods are accepted for depositing funds on the app999 platform: bKash, Nagad, Rocket, Upay and bank transfer. The minimum deposit amount for each method is ৳500.

• Successful deposits will be credited to your account instantly.
• Please ensure you provide accurate information when making a deposit.
• If a deposit fails for any reason, please contact us via live chat.
• Deposits from third-party accounts are not accepted.

4.2 Withdrawals

The minimum withdrawal amount is ৳1,000. Withdrawal requests are generally processed within 5 to 30 minutes.

• Withdrawals can only be made using the same method used for the deposit.
• Identity verification must be completed before making a withdrawal.
• Withdrawals may be partially restricted if bonus wagering requirements have not been met.
• app999 may request additional verification documents if needed, which may temporarily delay the withdrawal process.

5.1 Welcome Bonus

New members will receive a 200% bonus on their first deposit, up to a maximum of ৳5,000. For example: depositing ৳1,000 gives a ৳2,000 bonus, bringing the total balance to ৳3,000. Alternatively, depositing ৳6,000 or more gives the maximum bonus of ৳5,000, bringing the total to ৳11,000.

5.2 Wagering Requirements

A 10x wagering requirement applies to all bonuses. This means you must wager 10 times the bonus amount before you can withdraw the bonus funds.

• Bonus balance cannot be withdrawn before the wagering requirement is met.
• Each bonus has a specific expiry period — the bonus will be cancelled once it expires.
• Bonus funds cannot be transferred to another user.
• app999 reserves the right to modify or cancel any bonus offer.

5.3 VIP Program

The app999 VIP program has three tiers. You can advance to a higher tier through regular gaming activity:

• Bronze: Up to 0.3% cashback per week.
• Silver: Up to 0.5% cashback per week.
• Gold: Up to 0.8% cashback per week.

Cashback will be credited to your account automatically each week. Contact our support team for more details on VIP benefits.

6.1 Fair Play Policy

app999 is a fair play platform. All game outcomes are determined entirely through Random Number Generator (RNG) technology, ensuring complete impartiality. There is no possibility of artificial interference in any game result.

6.2 Restrictions

• app999 may set maximum bet limits on any game at any time.
• If the outcome of any game becomes uncertain due to a technical error, app999 will take appropriate action.
• app999 is not responsible for issues caused by internet connection interruptions.

6.3 Game Cancellation

A game result may be declared void due to a technical error or software issue. In such cases, the full bet amount will be refunded.

app999 is fully committed to responsible gaming. Gaming should be enjoyable and should never be a source of financial or emotional hardship.

• You can set your own spending limits.
• The option to take a temporary break is available if needed.
• Contact the support team for the self-exclusion option.
• If you notice signs of gaming addiction, please seek professional help.

For more information, visit our Responsible Gaming page. This platform is for those aged 21 and above only.

The following activities are strictly prohibited on the app999 platform:

• Creating or operating multiple accounts.
• Providing false or misleading information.
• Misusing or manipulating bonuses or promotional offers.
• Using automated software, bots or hacking tools.
• Attempting unauthorized access to another user's account.
• Participating in money laundering or illegal financial activities.
• Exploiting errors or vulnerabilities in the platform's systems.
• Making deposits or withdrawals using a third-party account.

All content on the app999 platform — logos, designs, software, graphics, text and other materials — is the exclusive intellectual property of app999.

• No content may be reproduced, distributed or used without the written permission of app999.
• Game software is the property of the respective game providers and is subject to their terms.
• Reverse engineering any part of the platform is prohibited.

app999 will not be held liable for the following:

• Losses caused by technical disruptions or server failures.
• The user's own internet connection issues.
• Delays or failures by third-party payment processors.
• Insecure management of a user's account information.
• Unforeseen circumstances beyond our control.

app999 is committed to providing the highest level of service as a safe and reliable platform. Our 24/7 support team is ready to assist with any issues.

app999 gives the highest priority to the protection of your personal information. Please read our Privacy Policy to learn about our complete data protection practices.

• Your information is protected by SSL encryption.
• Information will not be shared with third parties without your consent, except where required by legal obligation.
• Documents collected for identity verification are stored securely.
• Contact the support team to update or correct your personal information.

12.1 Right to Make Changes

app999 reserves the right to change, amend, or update these terms and conditions at any time. A notice will be published on the platform for any significant changes.

12.2 Dispute Resolution

For any dispute regarding these terms, please contact our 24/7 support team first. We always strive for a fair and prompt resolution.

12.3 Termination of Agreement

This agreement will terminate when you stop using the platform and your account is closed. However, clauses related to liability, intellectual property, and dispute resolution will remain in effect after termination.