For 21+ Only

app999 Responsible Gambling — Your Safety is Our Priority

app999 believes that entertainment should always be safe and controlled. Use our responsible gaming tools and play within healthy limits.

Our Protection Tools

Set a Deposit Limit

You can set a daily, weekly, or monthly deposit limit. This reduces the risk of overspending and makes it easier to play within your budget.

Time-Out Feature

If you feel you need a break, temporarily close your account for a set period — from 24 hours up to 30 days.

Self-Exclusion

If you need a longer break, activate self-exclusion. While this mode is active, you will not be able to log in or place any bets.

Betting History Review

View a detailed history of all your gaming activity, deposits, and withdrawals — to ensure transparency and help you evaluate your own behaviour.

Age Verification

Age verification is mandatory when registering on app999. Only people aged 21 or older may open an account and play.

24/7 Support Centre

Our Bengali live chat support team is always ready to help with any issue. Get immediate assistance for any concerns related to your gaming.

What is Responsible Gambling and Why Does It Matter?

Responsible gambling means playing for entertainment with your financial situation, time, and mental wellbeing in mind. app999 is an entertainment platform — it is not a source of income or a way to solve financial problems.

Online gaming has become a popular form of entertainment in Bangladesh. But like any form of entertainment, it needs boundaries. When gambling starts causing stress or anxiety instead of enjoyment, that is a sign of a problem.

app999 always wants its users to be healthy and happy. That is why we follow industry best practices and provide protective tools and information so you can play safely.

Remember — winning and losing are both a normal part of gambling. Placing more bets to recover money you have lost is never the right decision. It is one of the major signs of problem gambling.

Core Principles of Responsible Gambling

Only play with money you can afford to lose.
Set a clear limit on time and money before you start playing.
Do not place bets while under the influence of alcohol or any other substance.
Think of gambling as entertainment, not a source of income.
Take regular breaks and make time for other activities.
Talk openly with family and friends about your gambling.

Warning Signs of Problem Gambling

Problem gambling develops gradually and the person often does not realise it themselves. If you notice the following signs in yourself or someone close to you, it is time to seek help.

Do any of these signs apply to you?
  • You are placing more bets to try to win back money you have lost.
  • You have tried to stop gambling but cannot.
  • Thinking about gambling is disrupting your daily life.
  • You are hiding your gambling from family or friends.
  • You are taking loans or spending savings to gamble.
  • You feel irritable or restless when you cannot gamble.
  • You keep raising your own time or money limits when gambling.
What should you do?

If any of the signs above apply to you, take action now:

  • Contact app999 live chat and activate self-exclusion.
  • Lower your deposit limit.
  • Talk to a trusted family member.
  • Seek advice from a mental health professional if needed.
  • Activate time-out mode for a while.

app999 will never encourage you to play more or deposit more. Our goal is to ensure a safe and enjoyable gaming experience.

Set Your Limits in a Few Simple Steps

You can access various protection tools directly from your account settings on app999. The steps are described below.

01

Log In

Log in to your app999 account and click the profile icon in the top right corner.

02

Go to Settings

Find the "Account Settings" or "Responsible Gambling" section.

03

Choose a Tool

Choose from deposit limit, time-out, or self-exclusion — whichever you need.

04

Confirm

Save the change. Limits take effect immediately and cannot be changed before the set period ends.

If you have trouble setting any tool, contact our 24/7 live chat support. Support email: [email protected]

Protecting Minors

app999 strictly enforces a 21+ age policy. No person under the age of 21 may open an account or play on this platform.

If someone in your household is a minor and uses your device, take the following steps:

  • Do not share your account password with anyone.
  • Use a PIN or biometric lock on your device.
  • Remove saved passwords from your browser.
  • Enable parental controls on children's internet use.

If you find out that a minor has used app999, please notify our support team immediately.

21+

For people aged 21 and over only. Creating an account without proof of age is not possible.

Responsible Gambling FAQ

Responsible gambling means playing for entertainment while staying within your means. It means setting clear limits on time and money before you play, not getting too emotional about winning or losing, and not letting gambling take priority over other areas of your life. app999 provides a range of tools to help you stick to these principles.

Once you set a deposit limit, you will not be able to add more than the specified amount to your account within the chosen period — daily, weekly, or monthly. The limit takes effect immediately after it is set. Increasing the limit requires a mandatory waiting period, but lowering it can be done instantly.

A time-out is a short-term break — usually from 24 hours up to 30 days — during which your account is inactive. Self-exclusion is a longer-term measure, lasting at least 6 months or more. During self-exclusion, there is no option to reactivate your account.

First, contact the app999 live chat support team. Our team will help you use the right protection tools. You should also talk to family or trusted friends. If needed, seek advice from a mental health professional. Remember, asking for help is not a sign of weakness — it is a brave step.

No. Only people aged 21 or older may create and use an account on app999. This is a strict policy and there are no exceptions for anyone below this age. If age verification is not completed, the account will be fully blocked.

Yes, completely free. All of app999's responsible gaming tools — deposit limits, time-out, self-exclusion, and gaming history — are available at no cost to all registered users. There are no extra charges for using any of them.

Need Help? We Are Here

24/7 Support Centre

For anything related to responsible gambling, or for help using the protection tools, contact our support team. We provide assistance in Bengali.

Live Chat — directly through the app or website, 24 hours a day, 7 days a week.
Email: [email protected]
Response time: any time, seven days a week, including holidays.
All your information is kept completely confidential.

Play Safely and Enjoy Responsibly

Enjoy app999's wide collection of games — within your limits and with enjoyment.

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